Ember Daily Support

Support email: [email protected]

If you need help with Ember Daily, email us and include as much detail as possible so we can resolve issues quickly.

What to Include in Your Message

• Device model (for example: iPhone 15 Pro)
• iOS version
• App version/build
• Short description of the problem
• Steps to reproduce
• Screenshot or screen recording (if available)

Common Help Topics

Connecting X Account

• Confirm you completed the X authorization flow.
• If connection fails, disconnect and reconnect from app settings.

Subscription, Trial, and Restore Purchases

• Purchases are managed through Apple App Store.
• Use the in-app Restore Purchases action after reinstalling or changing devices.
• For billing/refund issues, contact Apple Support directly.

Widget Not Updating

• Ensure subscription is active.
• Open the app once to refresh today’s pick.
• Confirm the widget is added and allowed to update.

Data Deletion Request

• Use the in-app delete data action to clear local app data.
• You can also email support for guidance.

Response Time

We aim to respond within 2 business days .

Contact

Email: [email protected]